Terms of service
Last Updated: September 2026
OVERVIEW
Welcome to Velzino.store. The terms “we,” “us,” and “our” refer to Velzino.store. Velzino.store operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a convenient online shopping experience (the “Services”).
Velzino.store is powered by Shopify, which enables us to provide our Services to you.
These Terms of Service, together with any policies referenced in these Terms, describe your rights and responsibilities when you access or use our Services.
Please read these Terms of Service carefully before using our website or placing an order.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or our Privacy Policy, please do not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you confirm that you are legally permitted to enter into an agreement under applicable laws.
When using our website or placing an order, you may be asked to provide information such as your name, email address, phone number, billing information, and shipping address.
You agree that all information you provide to Velzino.store is accurate, current, and complete.
You are responsible for ensuring that the information provided by you is correct and for keeping any account information secure.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display our products, images, descriptions, specifications, and other information as accurately as possible.
However, product colors and appearance may vary slightly depending on your device, screen settings, lighting, photography, packaging, or manufacturer variations.
Product descriptions and information may be updated from time to time without prior notice.
Velzino.store reserves the right to discontinue any product or limit the quantity of products available for purchase.
SECTION 3 - ORDERS
When you place an order through Velzino.store, you are submitting a request to purchase the selected products.
We reserve the right to accept, decline, or cancel an order for legitimate reasons, including product availability, incorrect information, suspected fraudulent activity, pricing errors, or other circumstances that prevent us from fulfilling the order.
Your order may not be considered finally accepted until it has been confirmed by Velzino.store.
Please review your order carefully before submitting it.
Returns and refunds are handled according to our Refund Policy.
You agree that products purchased from Velzino.store are intended for personal or household use and are not intended for unauthorized resale.
SECTION 4 - PRICES AND BILLING
All prices displayed on Velzino.store are shown in Pakistani Rupees (PKR) unless otherwise stated.
Prices, discounts, promotions, and product availability may change without prior notice.
The price applicable to your order will generally be the price displayed at the time the order is placed.
You agree to provide accurate and complete information when placing an order.
For Cash on Delivery (COD) orders, payment is collected according to the applicable delivery arrangements.
If an obvious pricing or product information error occurs, Velzino.store reserves the right to correct the error and, where necessary, cancel the affected order.
SECTION 5 - SHIPPING AND DELIVERY
We aim to process and deliver orders as efficiently as possible.
Delivery times are estimates and may vary depending on your location, courier operations, weather, public holidays, unforeseen circumstances, or other factors outside our reasonable control.
Velzino.store is not responsible for delays caused by courier services or circumstances beyond our control.
Customers are responsible for providing accurate and complete delivery information.
For more information, please refer to our Shipping Policy.
SECTION 6 - INTELLECTUAL PROPERTY
The content available on Velzino.store, including our branding, logo, text, graphics, product descriptions, images, website design, and other original materials, may be protected by applicable intellectual property laws.
You may use our website for personal and lawful shopping purposes only.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our original website content without prior written permission from Velzino.store.
All rights not expressly granted under these Terms remain reserved.
SECTION 7 - OPTIONAL TOOLS
Our Services may include access to certain tools or features provided by third-party service providers.
These tools may be provided on an “as available” basis and may be subject to the terms and policies of the relevant third-party provider.
Velzino.store does not necessarily monitor or control third-party tools and is not responsible for their independent operation, availability, or policies.
Any use of optional third-party tools is at your own discretion.
New features, services, or tools may be added to our website from time to time and will also be subject to these Terms of Service unless otherwise stated.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links or references to third-party websites, services, or resources.
These third-party websites are not operated or controlled by Velzino.store.
We are not responsible for the content, accuracy, availability, privacy practices, or policies of third-party websites.
If you choose to access a third-party website, you do so at your own risk.
Any questions or concerns regarding third-party products or services should be directed to the relevant third-party provider.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Velzino.store is powered by Shopify, which provides the technology that enables us to operate our online store.
However, purchases made through our store are transactions between you and Velzino.store.
Shopify is not responsible for the products we sell, our customer service, our return or refund policies, or other aspects of transactions between you and Velzino.store.
SECTION 10 - PRIVACY POLICY
Information collected through our Services is handled according to our Privacy Policy.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
As our store is powered by Shopify, certain information may also be processed by Shopify and other service providers as necessary to operate the store, process orders, provide services, and maintain website functionality.
SECTION 11 - FEEDBACK AND REVIEWS
If you submit reviews, feedback, suggestions, comments, photographs, or other content to Velzino.store, you agree that the content is your own or that you have the necessary rights to submit it.
You grant Velzino.store permission to use, reproduce, display, and publish such content for legitimate business purposes, including improving and promoting our Services.
You must not submit content that is unlawful, misleading, abusive, defamatory, offensive, fraudulent, or that violates the rights of another person.
Velzino.store reserves the right to remove content that violates these Terms or applicable laws.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, availability, or other information.
We reserve the right to correct errors, update information, or cancel affected orders when necessary.
We may make such corrections or updates without prior notice where appropriate.
SECTION 13 - PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use our website:
- For unlawful or fraudulent activities.
- To violate applicable laws or regulations.
- To infringe intellectual property rights.
- To submit false or misleading information.
- To harass, threaten, abuse, or harm other people.
- To upload viruses, malware, or harmful code.
- To interfere with the operation or security of our website.
- To attempt unauthorized access to our systems.
- To copy, reproduce, scrape, or commercially exploit our website without permission.
- To engage in activities that could damage Velzino.store, our customers, or our service providers.
We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.
SECTION 14 - AUTOMATED ACCESS AND AGENTS
You may not use automated systems, bots, scraping tools, or similar technologies to access, collect, copy, monitor, or extract information from Velzino.store without our prior written permission.
We may use technical measures to restrict unauthorized automated access to our Services.
SECTION 15 - TERMINATION
We reserve the right to restrict or terminate your access to our Services where permitted by applicable law, including where we reasonably believe that you have violated these Terms of Service or engaged in fraudulent, abusive, or unlawful activity.
Any obligations that naturally continue after termination will remain applicable.
SECTION 16 - DISCLAIMER OF WARRANTIES
We make reasonable efforts to maintain accurate product information and a reliable shopping experience.
However, we do not guarantee that our website or Services will always be uninterrupted, completely error-free, secure, or available at all times.
To the extent permitted by applicable law, our Services and products are provided subject to the applicable terms, policies, and conditions stated on our website.
Nothing in these Terms is intended to exclude any consumer rights or protections that cannot legally be excluded.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Velzino.store and its service providers will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or Services.
This limitation does not apply where liability cannot legally be excluded or limited under applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your violation of these Terms of Service, misuse of our Services, or violation of applicable laws or the rights of another person.
SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will continue to remain effective.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
If we do not enforce a particular provision of these Terms, that does not mean we waive our right to enforce it in the future.
These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and other policies referenced on our website, constitute the general agreement governing your use of our Services.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms of Service without our prior written consent, where such consent is required.
Velzino.store may transfer or assign its rights and obligations where permitted by applicable law.
SECTION 22 - GOVERNING LAW
These Terms of Service and your use of our Services shall be governed by the applicable laws of Pakistan, subject to any mandatory consumer rights and protections that apply under applicable law.
Any disputes will be handled through the appropriate legal forum having jurisdiction over the matter.
SECTION 23 - HEADINGS
The headings used throughout these Terms are provided for convenience and do not limit or otherwise affect the meaning of any provision.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of our Terms of Service at any time on this page.
Velzino.store reserves the right to update, change, or replace any part of these Terms of Service by publishing an updated version on our website.
It is your responsibility to review this page periodically for changes.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Velzino.store
Email: khokhar33401ati@gmail.com
Phone / WhatsApp: 03438791500
Address: Pir Colony, Street No. 1, Walton Road, Lahore, Pakistan
Thank you for choosing Velzino.store.